{"id":6,"date":"2013-08-07T07:53:09","date_gmt":"2013-08-07T11:53:09","guid":{"rendered":"http:\/\/old.lib.utk.edu\/askusnow\/?page_id=6"},"modified":"2023-07-17T12:54:30","modified_gmt":"2023-07-17T16:54:30","slug":"askusnow","status":"publish","type":"page","link":"https:\/\/old.lib.utk.edu\/askusnow\/","title":{"rendered":"Have Questions?"},"content":{"rendered":"\n<h2><\/h2>\n\n\n\n<p>There are many ways to get help! You need to only Ask Us Now!<\/p>\n\n\n\n<ul><li><strong>Chat<\/strong> with a librarian using the &#8220;Chat with Us&#8221; button above. <\/li><li><strong>Text<\/strong> in your questions at <a href=\"tel:865-940-0821\">865-940-0821<\/a>.<\/li><li><strong>Talk<\/strong> with a librarian at the Public Services Desk near the 2nd floor Melrose entrance.<\/li><li><strong>Call<\/strong>&nbsp;<a href=\"tel:865-974-4351\">865-974-4351<\/a>.<\/li><li><strong>E-mail<\/strong> the <a href=\"mailto:utlibraries@utk.libanswers.com\">Research Assistance staff<\/a> anytime. <\/li><li><strong>Browse<\/strong> answers to our most <a href=\"http:\/\/libanswers.utk.edu\/\">frequently asked questions<\/a>.<\/li><li>For <strong>one-on-one consultations<\/strong> about your projects,&nbsp;<a href=\"https:\/\/old.lib.utk.edu\/askusnow\/appointment\/\">Request an appointment<\/a>, or contact your&nbsp;<a href=\"https:\/\/old.lib.utk.edu\/askusnow\/subject-librarians\/\">Subject Librarian<\/a> to discuss your research needs.<\/li><\/ul>\n\n\n\n<p><\/p>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>UT Libraries uses Springshare tools (LibAnswers, LibChat, etc.) and Zoom video conferencing to provide research assistance online. Please see the <a href=\"https:\/\/springshare.com\/privacy.html\">Springshare privacy policy<\/a> and the <a href=\"https:\/\/zoom.us\/privacy\">Zoom privacy statement<\/a> for more information. We understand that our patrons may have concerns with the privacy and security of these tools. If you are not comfortable using these tools, we can provide support via telephone at (865) 974-4351.<\/p>\n\n\n\n<p>Zoom sessions may be recorded by your chat provider. These recordings are to ensure the safety of patrons and library staff. We ask that both parties follow the University of Tennessee\u2019s Codes of Conduct for <a href=\"https:\/\/studentconduct.utk.edu\/\">Students<\/a> and <a href=\"https:\/\/conduct.tennessee.edu\/\">Employees<\/a>. We intend to delete all recordings within 24 hours except in the case of conduct that warrants reporting. In that case, the recording will be submitted to the appropriate university office.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>There are many ways to get help! You need to only Ask Us Now! Chat with a librarian using the &#8220;Chat with Us&#8221; button above. Text in your questions at 865-940-0821. Talk with a librarian at the Public Services Desk near the 2nd floor Melrose entrance. Call&nbsp;865-974-4351. E-mail the Research Assistance staff anytime. Browse answers &hellip; <a href=\"https:\/\/old.lib.utk.edu\/askusnow\/\">Continued<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v14.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AskUsNow - Libraries: The University of Tennessee, Knoxville<\/title>\n<meta name=\"description\" content=\"The UT Libraries serves the flagship campus of the state university system. The Libraries support the teaching, research, and service mission of the university and enhances the academic experience of each student at the Knoxville campus \u2014 through outstanding print and electronic collections, reference and instructional services, and top-notch facilities and technological resources. The John C. Hodges Library, Webster C. Pendergrass Agriculture and Veterinary Medicine Library, and George F. 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The Libraries support the teaching, research, and service mission of the university and enhances the academic experience of each student at the Knoxville campus \u2014 through outstanding print and electronic collections, reference and instructional services, and top-notch facilities and technological resources. The John C. Hodges Library, Webster C. Pendergrass Agriculture and Veterinary Medicine Library, and George F. 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