{"id":3455,"date":"2020-06-05T10:26:25","date_gmt":"2020-06-05T14:26:25","guid":{"rendered":"https:\/\/old.lib.utk.edu\/employment\/?page_id=3455"},"modified":"2023-12-06T13:31:43","modified_gmt":"2023-12-06T18:31:43","slug":"featured-competencies","status":"publish","type":"page","link":"https:\/\/old.lib.utk.edu\/employment\/ace\/featured-competencies\/","title":{"rendered":"Featured Competencies"},"content":{"rendered":"<ul style=\"list-style-type: none; padding-left: 0; display: flex;\">\n<li>\u00a0<\/li>\n<li style=\"padding-right: 47px;\"><a href=\"#competency-AdvocacyInfluenceInspiringOthers\">2023: Advocacy, Influence, &amp; Inspiring Others<\/a><\/li>\n<li style=\"padding-right: 47px;\"><a href=\"#competency-LeadingThroughVisionValues\">2023: Leading Through Vision &amp; Values<\/a><\/li>\n<li style=\"padding-right: 47px;\"><a href=\"#competency-LibraryFundamentals\">2022: Library Fundamentals<\/a><\/li>\n<li style=\"padding-right: 47px;\"><a href=\"#competency-LeveragingDiversityInclusion\">2021: Leveraging Diversity &amp; Inclusion<\/a><\/li>\n<li style=\"padding-right: 47px;\"><a href=\"#competency-CommunicationCustomerService\">2020: Communication &amp; Customer Service<\/a><\/li>\n<\/ul>\n\n<div id=\"competency-CreativityInnovation\" class=\"utk-competency utk-competency-layout-featured\">\n    <div class=\"utk-competency--content\">\n\n        \n        <div class=\"utk-competency--inner utk-competency--inner-default\">\n\n    <header>\n        <figure class=\"utk-svg-wrap\" style=\"fill: #58595b;\"><svg id=\"utk-svg-foundational\"\r\n     class=\"utk-svg utk-svg-animated utk-svg-animated-burst\"\r\n     xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n     viewBox=\"0 0 123 123\">\r\n    <title>competency model: foundational<\/title>\r\n    <path class=\"cls-2\"\r\n          d=\"M87.016,53.671c6.4-4.95,5.775-19.961,4.087-28.664a2.068,2.068,0,0,0-3.554-.8c-8.8,10.22-24.436,11.657-24.169,21.478a6.236,6.236,0,0,0,2.221,4.95A36.465,36.465,0,0,1,80.707,40.5a.318.318,0,0,0,.177-.08,51.05,51.05,0,0,0-8.619,7.824,48.909,48.909,0,0,0-12.8,19.642,47.788,47.788,0,0,0-5.331-9.1A46.929,46.929,0,0,0,43.387,47.044c.089,0,.089,0,.178.08a30.8,30.8,0,0,1,12.706,9.1,5.791,5.791,0,0,0,2.044-4.232c.533-8.383-12.8-9.98-20.082-19a1.8,1.8,0,0,0-3.11.638c-1.688,7.426-2.666,20.2,2.666,24.592,2.843,2.315,7.642,2.714,11.729,1.676,3.554,4.472,6.753,10.3,7.819,15.889a2.3,2.3,0,0,0,2.222,1.756h.089a2.164,2.164,0,0,0,2.221-1.6C64.357,66.126,68,59.739,72.088,54.868,76.975,56.545,83.372,56.545,87.016,53.671Z\"\/>\r\n    <path class=\"cls-1\"\r\n          d=\"M54.934,81.615a38.44,38.44,0,0,0-4.709-5.429,44.173,44.173,0,0,1-4.443-4.87,2.737,2.737,0,0,0-3.465-.559c-1.333.718-2.311,2.315-.889,4.79.711,1.358,2.488,3.034,4.354,4.871l.356.319a.9.9,0,0,1-.178,1.437,1.168,1.168,0,0,1-1.333-.159,1.126,1.126,0,0,1-.267-.32c-1.421-1.437-2.754-2.714-3.732-3.912-.355-.479-.71-.958-.977-1.357-1.066-1.917-1.155-3.593-.533-4.871a35.131,35.131,0,0,1-2.222-4.87c-1.155-3.353-6.308-2.555-6.131,1.118.178,3.593,1.6,15.808,5.6,19.88a51.761,51.761,0,0,0,8.442,6.547,1.751,1.751,0,0,1,.888,1.438v2.475A1.485,1.485,0,0,0,47.2,99.5h9.6a1.485,1.485,0,0,0,1.511-1.357c0-1.517-.089-3.913-.267-6.068A26.36,26.36,0,0,0,54.934,81.615Z\"\/>\r\n    <path class=\"cls-1\"\r\n          d=\"M83.02,66.605a50.381,50.381,0,0,1-2.222,4.87,5.464,5.464,0,0,1-.533,4.871,12.91,12.91,0,0,1-.977,1.357,44.091,44.091,0,0,1-3.732,3.912,1.126,1.126,0,0,0-.267.32,1.064,1.064,0,0,1-1.333.159.9.9,0,0,1-.177-1.437l.355-.319c1.866-1.836,3.643-3.513,4.354-4.87,1.422-2.476.444-4.072-.889-4.791a2.754,2.754,0,0,0-3.465.559,44.074,44.074,0,0,1-4.443,4.87,38.387,38.387,0,0,0-4.709,5.43,23.944,23.944,0,0,0-2.933,10.3c-.177,2.156-.266,4.551-.266,6.068a1.425,1.425,0,0,0,1.51,1.357h9.6A1.484,1.484,0,0,0,74.4,97.9V95.428a1.748,1.748,0,0,1,.888-1.437,47.819,47.819,0,0,0,8.442-6.547c3.909-4.152,5.331-16.288,5.6-19.881C89.328,64.05,84.264,63.172,83.02,66.605Z\"\/>\r\n<\/svg>\r\n<\/figure>        <h3 style=\"color: #58595b;\">Creativity &#038; Innovation<\/h3>\n    <\/header>\n\n    <div class=\"utk-competency--section\">\n        <h4 class=\"utk-competency--section--title\">Definition<\/h4>\n        <p><p>Developing new insights into situations and applying novel solutions to make positive improvements.<\/p>\n<\/p>\n    <\/div>\n\n                                <div class=\"utk-competency--section\">\n                <h4 class=\"utk-competency--section--title\">Examples<\/h4>\n                <ul>\n                                            <li>introducing new concepts or strategies that improve or revise procedures or processes<\/li>\n                                            <li>seeking new ways to meet customer needs &#038; create value<\/li>\n                                            <li>encouring creative thinking &#038; innovation<\/li>\n                                            <li>seeking opportunities for growth &#038; change<\/li>\n                                            <li>exploring new ideas, methods, different positions, &#038; alternatives<\/li>\n                                    <\/ul>\n            <\/div>\n            \n<\/div>\n        \n    <\/div>\n<\/div>\n\n\n<div id=\"competency-LeadingThroughVisionValues\" class=\"utk-competency utk-competency-layout-default\">\n    <div class=\"utk-competency--content\">\n\n        \n        <div class=\"utk-competency--inner utk-competency--inner-default\">\n\n    <header>\n        <figure class=\"utk-svg-wrap\" style=\"fill: #579584;\"><svg id=\"utk-svg-leadership\"\r\n     class=\"utk-svg utk-svg-animated utk-svg-animated-burst\"\r\n     xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n     viewBox=\"0 0 123 123\">\r\n    <title>competency model: leadership<\/title>\r\n    <path class=\"cls-2\"\r\n          d=\"M34.775,73a2.423,2.423,0,0,0,2.448,2.284h7.344A2.351,2.351,0,0,0,46.933,73l.734-9.812a5.748,5.748,0,0,1-3.182-5.956l.9-7.426a12.324,12.324,0,0,1,2.284-5.957,7.882,7.882,0,0,0-3.835-.979H37.875a8.406,8.406,0,0,0-8.4,7.507l-.816,6.936a1.789,1.789,0,0,0,1.3,1.959c1.224.244,2.53.489,3.835.652Z\"\/>\r\n    <circle class=\"cls-2\" cx=\"40.895\" cy=\"32.754\" r=\"7.997\"\/>\r\n    <path class=\"cls-2\"\r\n          d=\"M93.608,50.379a8.486,8.486,0,0,0-8.486-7.507H79.165a7.66,7.66,0,0,0-3.835.979,11.171,11.171,0,0,1,2.285,5.957l.9,7.426a5.577,5.577,0,0,1-3.182,5.875l.734,9.811a2.425,2.425,0,0,0,2.448,2.285h7.344a2.351,2.351,0,0,0,2.367-2.285L89.2,59.845a28.974,28.974,0,0,0,3.835-.653,1.673,1.673,0,0,0,1.306-1.958Z\"\/>\r\n    <circle class=\"cls-2\" cx=\"82.184\" cy=\"32.754\" r=\"7.997\"\/>\r\n    <path class=\"cls-1\"\r\n          d=\"M74.677,57.723l-.9-7.425a9.163,9.163,0,0,0-9.057-8.079H58.357A9.1,9.1,0,0,0,49.3,50.3l-.9,7.425a1.824,1.824,0,0,0,1.469,2.04c1.387.327,2.774.49,4.161.735l.979,17.38a2.6,2.6,0,0,0,2.612,2.448h7.915a2.6,2.6,0,0,0,2.611-2.448l.979-17.38a37.123,37.123,0,0,0,4.162-.735A1.835,1.835,0,0,0,74.677,57.723Z\"\/>\r\n    <circle class=\"cls-1\" cx=\"61.539\" cy=\"31.285\" r=\"8.568\"\/>\r\n    <path class=\"cls-a cls-bottom\"\r\n          d=\"M47.586,84.67,44.4,84.426a1.316,1.316,0,0,1-1.142-.816l-1.224-2.938a1.339,1.339,0,0,0-2.448,0L38.365,83.61a1.359,1.359,0,0,1-1.142.816l-3.183.244a1.351,1.351,0,0,0-.734,2.367l2.366,2.04a1.161,1.161,0,0,1,.408,1.305l-.734,3.1A1.343,1.343,0,0,0,37.3,94.952L40,93.32a1.4,1.4,0,0,1,1.387,0l2.693,1.632a1.316,1.316,0,0,0,1.958-1.469l-.734-3.1a1.5,1.5,0,0,1,.408-1.305l2.366-2.04A1.241,1.241,0,0,0,47.586,84.67Z\"\/>\r\n    <path class=\"cls-b cls-bottom\"\r\n          d=\"M68.231,89.792l-3.183-.245a1.314,1.314,0,0,1-1.142-.816l-1.224-2.937a1.339,1.339,0,0,0-2.448,0l-1.143,2.937a1.354,1.354,0,0,1-1.142.816l-3.182.245a1.35,1.35,0,0,0-.735,2.366L56.4,94.2a1.162,1.162,0,0,1,.408,1.306l-.735,3.1a1.344,1.344,0,0,0,1.959,1.469l2.692-1.632a1.4,1.4,0,0,1,1.388,0l2.692,1.632a1.317,1.317,0,0,0,1.959-1.469l-.735-3.1a1.509,1.509,0,0,1,.408-1.306l2.367-2.04A1.262,1.262,0,0,0,68.231,89.792Z\"\/>\r\n    <path class=\"cls-c cls-bottom\"\r\n          d=\"M88.875,84.67l-3.182-.244a1.313,1.313,0,0,1-1.142-.816l-1.224-2.938a1.339,1.339,0,0,0-2.448,0L79.655,83.61a1.36,1.36,0,0,1-1.143.816l-3.182.244a1.351,1.351,0,0,0-.735,2.367l2.367,2.04a1.161,1.161,0,0,1,.408,1.305l-.735,3.1a1.344,1.344,0,0,0,1.959,1.469l2.693-1.632a1.4,1.4,0,0,1,1.387,0l2.693,1.632a1.316,1.316,0,0,0,1.958-1.469l-.49-3.1a1.507,1.507,0,0,1,.408-1.305l2.367-2.04A1.317,1.317,0,0,0,88.875,84.67Z\"\/>\r\n<\/svg>\r\n<\/figure>        <h3 style=\"color: #579584;\">Leading Through Vision &#038; Values<\/h3>\n    <\/header>\n\n    <div class=\"utk-competency--section\">\n        <h4 class=\"utk-competency--section--title\">Definition<\/h4>\n        <p><p>Establishing and communicating organizational vision and values as a means to positive change and results.<\/p>\n<\/p>\n    <\/div>\n\n                                <div class=\"utk-competency--section\">\n                <h4 class=\"utk-competency--section--title\">Examples<\/h4>\n                <ul>\n                                            <li>vision &#038; values communication<\/li>\n                                            <li>relationship influence<\/li>\n                                            <li>change management<\/li>\n                                            <li>strategic planning<\/li>\n                                            <li>building &#038; leveraging trust<\/li>\n                                    <\/ul>\n            <\/div>\n            \n<\/div>\n        \n    <\/div>\n<\/div>\n\n\n<div id=\"competency-AdvocacyInfluenceInspiringOthers\" class=\"utk-competency utk-competency-layout-default\">\n    <div class=\"utk-competency--content\">\n\n        \n        <div class=\"utk-competency--inner utk-competency--inner-default\">\n\n    <header>\n        <figure class=\"utk-svg-wrap\" style=\"fill: #579584;\"><svg id=\"utk-svg-leadership\"\r\n     class=\"utk-svg utk-svg-animated utk-svg-animated-burst\"\r\n     xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n     viewBox=\"0 0 123 123\">\r\n    <title>competency model: leadership<\/title>\r\n    <path class=\"cls-2\"\r\n          d=\"M34.775,73a2.423,2.423,0,0,0,2.448,2.284h7.344A2.351,2.351,0,0,0,46.933,73l.734-9.812a5.748,5.748,0,0,1-3.182-5.956l.9-7.426a12.324,12.324,0,0,1,2.284-5.957,7.882,7.882,0,0,0-3.835-.979H37.875a8.406,8.406,0,0,0-8.4,7.507l-.816,6.936a1.789,1.789,0,0,0,1.3,1.959c1.224.244,2.53.489,3.835.652Z\"\/>\r\n    <circle class=\"cls-2\" cx=\"40.895\" cy=\"32.754\" r=\"7.997\"\/>\r\n    <path class=\"cls-2\"\r\n          d=\"M93.608,50.379a8.486,8.486,0,0,0-8.486-7.507H79.165a7.66,7.66,0,0,0-3.835.979,11.171,11.171,0,0,1,2.285,5.957l.9,7.426a5.577,5.577,0,0,1-3.182,5.875l.734,9.811a2.425,2.425,0,0,0,2.448,2.285h7.344a2.351,2.351,0,0,0,2.367-2.285L89.2,59.845a28.974,28.974,0,0,0,3.835-.653,1.673,1.673,0,0,0,1.306-1.958Z\"\/>\r\n    <circle class=\"cls-2\" cx=\"82.184\" cy=\"32.754\" r=\"7.997\"\/>\r\n    <path class=\"cls-1\"\r\n          d=\"M74.677,57.723l-.9-7.425a9.163,9.163,0,0,0-9.057-8.079H58.357A9.1,9.1,0,0,0,49.3,50.3l-.9,7.425a1.824,1.824,0,0,0,1.469,2.04c1.387.327,2.774.49,4.161.735l.979,17.38a2.6,2.6,0,0,0,2.612,2.448h7.915a2.6,2.6,0,0,0,2.611-2.448l.979-17.38a37.123,37.123,0,0,0,4.162-.735A1.835,1.835,0,0,0,74.677,57.723Z\"\/>\r\n    <circle class=\"cls-1\" cx=\"61.539\" cy=\"31.285\" r=\"8.568\"\/>\r\n    <path class=\"cls-a cls-bottom\"\r\n          d=\"M47.586,84.67,44.4,84.426a1.316,1.316,0,0,1-1.142-.816l-1.224-2.938a1.339,1.339,0,0,0-2.448,0L38.365,83.61a1.359,1.359,0,0,1-1.142.816l-3.183.244a1.351,1.351,0,0,0-.734,2.367l2.366,2.04a1.161,1.161,0,0,1,.408,1.305l-.734,3.1A1.343,1.343,0,0,0,37.3,94.952L40,93.32a1.4,1.4,0,0,1,1.387,0l2.693,1.632a1.316,1.316,0,0,0,1.958-1.469l-.734-3.1a1.5,1.5,0,0,1,.408-1.305l2.366-2.04A1.241,1.241,0,0,0,47.586,84.67Z\"\/>\r\n    <path class=\"cls-b cls-bottom\"\r\n          d=\"M68.231,89.792l-3.183-.245a1.314,1.314,0,0,1-1.142-.816l-1.224-2.937a1.339,1.339,0,0,0-2.448,0l-1.143,2.937a1.354,1.354,0,0,1-1.142.816l-3.182.245a1.35,1.35,0,0,0-.735,2.366L56.4,94.2a1.162,1.162,0,0,1,.408,1.306l-.735,3.1a1.344,1.344,0,0,0,1.959,1.469l2.692-1.632a1.4,1.4,0,0,1,1.388,0l2.692,1.632a1.317,1.317,0,0,0,1.959-1.469l-.735-3.1a1.509,1.509,0,0,1,.408-1.306l2.367-2.04A1.262,1.262,0,0,0,68.231,89.792Z\"\/>\r\n    <path class=\"cls-c cls-bottom\"\r\n          d=\"M88.875,84.67l-3.182-.244a1.313,1.313,0,0,1-1.142-.816l-1.224-2.938a1.339,1.339,0,0,0-2.448,0L79.655,83.61a1.36,1.36,0,0,1-1.143.816l-3.182.244a1.351,1.351,0,0,0-.735,2.367l2.367,2.04a1.161,1.161,0,0,1,.408,1.305l-.735,3.1a1.344,1.344,0,0,0,1.959,1.469l2.693-1.632a1.4,1.4,0,0,1,1.387,0l2.693,1.632a1.316,1.316,0,0,0,1.958-1.469l-.49-3.1a1.507,1.507,0,0,1,.408-1.305l2.367-2.04A1.317,1.317,0,0,0,88.875,84.67Z\"\/>\r\n<\/svg>\r\n<\/figure>        <h3 style=\"color: #579584;\">Advocacy, Influence, &#038; Inspiring Others<\/h3>\n    <\/header>\n\n    <div class=\"utk-competency--section\">\n        <h4 class=\"utk-competency--section--title\">Definition<\/h4>\n        <p><p>Building support for ideas, proposals, and solutions; and influencing others to take action to advance mission, vision, and objectives.<\/p>\n<\/p>\n    <\/div>\n\n                                <div class=\"utk-competency--section\">\n                <h4 class=\"utk-competency--section--title\">Examples<\/h4>\n                <ul>\n                                            <li>leveraging relationship &#038; expert influence<\/li>\n                                            <li>exercising discretion in using authority &#038; role influence<\/li>\n                                            <li>communicating vision &#038; values<\/li>\n                                            <li>creating a guiding coalition<\/li>\n                                            <li>extolling value &#038; partner preferences<\/li>\n                                            <li>negotiation &#038; compromise<\/li>\n                                    <\/ul>\n            <\/div>\n            \n<\/div>\n        \n    <\/div>\n<\/div>\n\n\n<div id=\"competency-LibraryFundamentals\" class=\"utk-competency utk-competency-layout-default\">\n    <div class=\"utk-competency--content\">\n\n        \n        <div class=\"utk-competency--inner utk-competency--inner-default\">\n\n    <header>\n        <figure class=\"utk-svg-wrap\" style=\"fill: #58595b;\"><svg id=\"utk-svg-foundational\"\r\n     class=\"utk-svg utk-svg-animated utk-svg-animated-burst\"\r\n     xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n     viewBox=\"0 0 123 123\">\r\n    <title>competency model: foundational<\/title>\r\n    <path class=\"cls-2\"\r\n          d=\"M87.016,53.671c6.4-4.95,5.775-19.961,4.087-28.664a2.068,2.068,0,0,0-3.554-.8c-8.8,10.22-24.436,11.657-24.169,21.478a6.236,6.236,0,0,0,2.221,4.95A36.465,36.465,0,0,1,80.707,40.5a.318.318,0,0,0,.177-.08,51.05,51.05,0,0,0-8.619,7.824,48.909,48.909,0,0,0-12.8,19.642,47.788,47.788,0,0,0-5.331-9.1A46.929,46.929,0,0,0,43.387,47.044c.089,0,.089,0,.178.08a30.8,30.8,0,0,1,12.706,9.1,5.791,5.791,0,0,0,2.044-4.232c.533-8.383-12.8-9.98-20.082-19a1.8,1.8,0,0,0-3.11.638c-1.688,7.426-2.666,20.2,2.666,24.592,2.843,2.315,7.642,2.714,11.729,1.676,3.554,4.472,6.753,10.3,7.819,15.889a2.3,2.3,0,0,0,2.222,1.756h.089a2.164,2.164,0,0,0,2.221-1.6C64.357,66.126,68,59.739,72.088,54.868,76.975,56.545,83.372,56.545,87.016,53.671Z\"\/>\r\n    <path class=\"cls-1\"\r\n          d=\"M54.934,81.615a38.44,38.44,0,0,0-4.709-5.429,44.173,44.173,0,0,1-4.443-4.87,2.737,2.737,0,0,0-3.465-.559c-1.333.718-2.311,2.315-.889,4.79.711,1.358,2.488,3.034,4.354,4.871l.356.319a.9.9,0,0,1-.178,1.437,1.168,1.168,0,0,1-1.333-.159,1.126,1.126,0,0,1-.267-.32c-1.421-1.437-2.754-2.714-3.732-3.912-.355-.479-.71-.958-.977-1.357-1.066-1.917-1.155-3.593-.533-4.871a35.131,35.131,0,0,1-2.222-4.87c-1.155-3.353-6.308-2.555-6.131,1.118.178,3.593,1.6,15.808,5.6,19.88a51.761,51.761,0,0,0,8.442,6.547,1.751,1.751,0,0,1,.888,1.438v2.475A1.485,1.485,0,0,0,47.2,99.5h9.6a1.485,1.485,0,0,0,1.511-1.357c0-1.517-.089-3.913-.267-6.068A26.36,26.36,0,0,0,54.934,81.615Z\"\/>\r\n    <path class=\"cls-1\"\r\n          d=\"M83.02,66.605a50.381,50.381,0,0,1-2.222,4.87,5.464,5.464,0,0,1-.533,4.871,12.91,12.91,0,0,1-.977,1.357,44.091,44.091,0,0,1-3.732,3.912,1.126,1.126,0,0,0-.267.32,1.064,1.064,0,0,1-1.333.159.9.9,0,0,1-.177-1.437l.355-.319c1.866-1.836,3.643-3.513,4.354-4.87,1.422-2.476.444-4.072-.889-4.791a2.754,2.754,0,0,0-3.465.559,44.074,44.074,0,0,1-4.443,4.87,38.387,38.387,0,0,0-4.709,5.43,23.944,23.944,0,0,0-2.933,10.3c-.177,2.156-.266,4.551-.266,6.068a1.425,1.425,0,0,0,1.51,1.357h9.6A1.484,1.484,0,0,0,74.4,97.9V95.428a1.748,1.748,0,0,1,.888-1.437,47.819,47.819,0,0,0,8.442-6.547c3.909-4.152,5.331-16.288,5.6-19.881C89.328,64.05,84.264,63.172,83.02,66.605Z\"\/>\r\n<\/svg>\r\n<\/figure>        <h3 style=\"color: #58595b;\">Library Fundamentals<\/h3>\n    <\/header>\n\n    <div class=\"utk-competency--section\">\n        <h4 class=\"utk-competency--section--title\">Definition<\/h4>\n        <p><p>Knowledge of UT Libraries&#8217; operations, services, and mission that are necessary for contributing to organizational objectives and serving our customers.<\/p>\n<\/p>\n    <\/div>\n\n                                <div class=\"utk-competency--section\">\n                <h4 class=\"utk-competency--section--title\">Examples<\/h4>\n                <ul>\n                                            <li>knowledge of Libraries spaces &#038; services<\/li>\n                                            <li>knowledge of academic libraries &#038; higher education<\/li>\n                                            <li>being accessible to patrons &#038; colleagues<\/li>\n                                    <\/ul>\n            <\/div>\n            \n<\/div>\n        \n    <\/div>\n<\/div>\n\n\n<div id=\"competency-LeveragingDiversityInclusion\" class=\"utk-competency utk-competency-layout-default\">\n    <div class=\"utk-competency--content\">\n\n        \n        <div class=\"utk-competency--inner utk-competency--inner-default\">\n\n    <header>\n        <figure class=\"utk-svg-wrap\" style=\"fill: #579584;\"><svg id=\"utk-svg-leadership\"\r\n     class=\"utk-svg utk-svg-animated utk-svg-animated-burst\"\r\n     xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n     viewBox=\"0 0 123 123\">\r\n    <title>competency model: leadership<\/title>\r\n    <path class=\"cls-2\"\r\n          d=\"M34.775,73a2.423,2.423,0,0,0,2.448,2.284h7.344A2.351,2.351,0,0,0,46.933,73l.734-9.812a5.748,5.748,0,0,1-3.182-5.956l.9-7.426a12.324,12.324,0,0,1,2.284-5.957,7.882,7.882,0,0,0-3.835-.979H37.875a8.406,8.406,0,0,0-8.4,7.507l-.816,6.936a1.789,1.789,0,0,0,1.3,1.959c1.224.244,2.53.489,3.835.652Z\"\/>\r\n    <circle class=\"cls-2\" cx=\"40.895\" cy=\"32.754\" r=\"7.997\"\/>\r\n    <path class=\"cls-2\"\r\n          d=\"M93.608,50.379a8.486,8.486,0,0,0-8.486-7.507H79.165a7.66,7.66,0,0,0-3.835.979,11.171,11.171,0,0,1,2.285,5.957l.9,7.426a5.577,5.577,0,0,1-3.182,5.875l.734,9.811a2.425,2.425,0,0,0,2.448,2.285h7.344a2.351,2.351,0,0,0,2.367-2.285L89.2,59.845a28.974,28.974,0,0,0,3.835-.653,1.673,1.673,0,0,0,1.306-1.958Z\"\/>\r\n    <circle class=\"cls-2\" cx=\"82.184\" cy=\"32.754\" r=\"7.997\"\/>\r\n    <path class=\"cls-1\"\r\n          d=\"M74.677,57.723l-.9-7.425a9.163,9.163,0,0,0-9.057-8.079H58.357A9.1,9.1,0,0,0,49.3,50.3l-.9,7.425a1.824,1.824,0,0,0,1.469,2.04c1.387.327,2.774.49,4.161.735l.979,17.38a2.6,2.6,0,0,0,2.612,2.448h7.915a2.6,2.6,0,0,0,2.611-2.448l.979-17.38a37.123,37.123,0,0,0,4.162-.735A1.835,1.835,0,0,0,74.677,57.723Z\"\/>\r\n    <circle class=\"cls-1\" cx=\"61.539\" cy=\"31.285\" r=\"8.568\"\/>\r\n    <path class=\"cls-a cls-bottom\"\r\n          d=\"M47.586,84.67,44.4,84.426a1.316,1.316,0,0,1-1.142-.816l-1.224-2.938a1.339,1.339,0,0,0-2.448,0L38.365,83.61a1.359,1.359,0,0,1-1.142.816l-3.183.244a1.351,1.351,0,0,0-.734,2.367l2.366,2.04a1.161,1.161,0,0,1,.408,1.305l-.734,3.1A1.343,1.343,0,0,0,37.3,94.952L40,93.32a1.4,1.4,0,0,1,1.387,0l2.693,1.632a1.316,1.316,0,0,0,1.958-1.469l-.734-3.1a1.5,1.5,0,0,1,.408-1.305l2.366-2.04A1.241,1.241,0,0,0,47.586,84.67Z\"\/>\r\n    <path class=\"cls-b cls-bottom\"\r\n          d=\"M68.231,89.792l-3.183-.245a1.314,1.314,0,0,1-1.142-.816l-1.224-2.937a1.339,1.339,0,0,0-2.448,0l-1.143,2.937a1.354,1.354,0,0,1-1.142.816l-3.182.245a1.35,1.35,0,0,0-.735,2.366L56.4,94.2a1.162,1.162,0,0,1,.408,1.306l-.735,3.1a1.344,1.344,0,0,0,1.959,1.469l2.692-1.632a1.4,1.4,0,0,1,1.388,0l2.692,1.632a1.317,1.317,0,0,0,1.959-1.469l-.735-3.1a1.509,1.509,0,0,1,.408-1.306l2.367-2.04A1.262,1.262,0,0,0,68.231,89.792Z\"\/>\r\n    <path class=\"cls-c cls-bottom\"\r\n          d=\"M88.875,84.67l-3.182-.244a1.313,1.313,0,0,1-1.142-.816l-1.224-2.938a1.339,1.339,0,0,0-2.448,0L79.655,83.61a1.36,1.36,0,0,1-1.143.816l-3.182.244a1.351,1.351,0,0,0-.735,2.367l2.367,2.04a1.161,1.161,0,0,1,.408,1.305l-.735,3.1a1.344,1.344,0,0,0,1.959,1.469l2.693-1.632a1.4,1.4,0,0,1,1.387,0l2.693,1.632a1.316,1.316,0,0,0,1.958-1.469l-.49-3.1a1.507,1.507,0,0,1,.408-1.305l2.367-2.04A1.317,1.317,0,0,0,88.875,84.67Z\"\/>\r\n<\/svg>\r\n<\/figure>        <h3 style=\"color: #579584;\">Leveraging Diversity &#038; Inclusion<\/h3>\n    <\/header>\n\n    <div class=\"utk-competency--section\">\n        <h4 class=\"utk-competency--section--title\">Definition<\/h4>\n        <p><p>Intentionally creating and sustaining inclusive environments, fostering partnerships, facilitating conversations, and modeling behaviors that promote and celebrate individual and collective achievement.<\/p>\n<\/p>\n    <\/div>\n\n                                <div class=\"utk-competency--section\">\n                <h4 class=\"utk-competency--section--title\">Examples<\/h4>\n                <ul>\n                                            <li>inclusive access &#038; service<\/li>\n                                            <li>promoting individual differences<\/li>\n                                            <li>adding inclusivity value to curriculum &#038; pedagogy<\/li>\n                                            <li>community outreach &#038; underserved populations<\/li>\n                                            <li>accessibility<\/li>\n                                            <li>employee sourcing in underutilized talent pools<\/li>\n                                    <\/ul>\n            <\/div>\n            \n<\/div>\n        \n    <\/div>\n<\/div>\n\n\n<div id=\"competency-CommunicationCustomerService\" class=\"utk-competency utk-competency-layout-featured\">\n    <div class=\"utk-competency--content\">\n\n                    <h2>2020 Featured Competency<\/h2>\n        \n        <div class=\"utk-competency--inner utk-competency--inner-default\">\n\n    <header>\n        <figure class=\"utk-svg-wrap\" style=\"fill: #58595b;\"><svg id=\"utk-svg-foundational\"\r\n     class=\"utk-svg utk-svg-animated utk-svg-animated-burst\"\r\n     xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\r\n     viewBox=\"0 0 123 123\">\r\n    <title>competency model: foundational<\/title>\r\n    <path class=\"cls-2\"\r\n          d=\"M87.016,53.671c6.4-4.95,5.775-19.961,4.087-28.664a2.068,2.068,0,0,0-3.554-.8c-8.8,10.22-24.436,11.657-24.169,21.478a6.236,6.236,0,0,0,2.221,4.95A36.465,36.465,0,0,1,80.707,40.5a.318.318,0,0,0,.177-.08,51.05,51.05,0,0,0-8.619,7.824,48.909,48.909,0,0,0-12.8,19.642,47.788,47.788,0,0,0-5.331-9.1A46.929,46.929,0,0,0,43.387,47.044c.089,0,.089,0,.178.08a30.8,30.8,0,0,1,12.706,9.1,5.791,5.791,0,0,0,2.044-4.232c.533-8.383-12.8-9.98-20.082-19a1.8,1.8,0,0,0-3.11.638c-1.688,7.426-2.666,20.2,2.666,24.592,2.843,2.315,7.642,2.714,11.729,1.676,3.554,4.472,6.753,10.3,7.819,15.889a2.3,2.3,0,0,0,2.222,1.756h.089a2.164,2.164,0,0,0,2.221-1.6C64.357,66.126,68,59.739,72.088,54.868,76.975,56.545,83.372,56.545,87.016,53.671Z\"\/>\r\n    <path class=\"cls-1\"\r\n          d=\"M54.934,81.615a38.44,38.44,0,0,0-4.709-5.429,44.173,44.173,0,0,1-4.443-4.87,2.737,2.737,0,0,0-3.465-.559c-1.333.718-2.311,2.315-.889,4.79.711,1.358,2.488,3.034,4.354,4.871l.356.319a.9.9,0,0,1-.178,1.437,1.168,1.168,0,0,1-1.333-.159,1.126,1.126,0,0,1-.267-.32c-1.421-1.437-2.754-2.714-3.732-3.912-.355-.479-.71-.958-.977-1.357-1.066-1.917-1.155-3.593-.533-4.871a35.131,35.131,0,0,1-2.222-4.87c-1.155-3.353-6.308-2.555-6.131,1.118.178,3.593,1.6,15.808,5.6,19.88a51.761,51.761,0,0,0,8.442,6.547,1.751,1.751,0,0,1,.888,1.438v2.475A1.485,1.485,0,0,0,47.2,99.5h9.6a1.485,1.485,0,0,0,1.511-1.357c0-1.517-.089-3.913-.267-6.068A26.36,26.36,0,0,0,54.934,81.615Z\"\/>\r\n    <path class=\"cls-1\"\r\n          d=\"M83.02,66.605a50.381,50.381,0,0,1-2.222,4.87,5.464,5.464,0,0,1-.533,4.871,12.91,12.91,0,0,1-.977,1.357,44.091,44.091,0,0,1-3.732,3.912,1.126,1.126,0,0,0-.267.32,1.064,1.064,0,0,1-1.333.159.9.9,0,0,1-.177-1.437l.355-.319c1.866-1.836,3.643-3.513,4.354-4.87,1.422-2.476.444-4.072-.889-4.791a2.754,2.754,0,0,0-3.465.559,44.074,44.074,0,0,1-4.443,4.87,38.387,38.387,0,0,0-4.709,5.43,23.944,23.944,0,0,0-2.933,10.3c-.177,2.156-.266,4.551-.266,6.068a1.425,1.425,0,0,0,1.51,1.357h9.6A1.484,1.484,0,0,0,74.4,97.9V95.428a1.748,1.748,0,0,1,.888-1.437,47.819,47.819,0,0,0,8.442-6.547c3.909-4.152,5.331-16.288,5.6-19.881C89.328,64.05,84.264,63.172,83.02,66.605Z\"\/>\r\n<\/svg>\r\n<\/figure>        <h3 style=\"color: #58595b;\">Communication &#038; Customer Service<\/h3>\n    <\/header>\n\n    <div class=\"utk-competency--section\">\n        <h4 class=\"utk-competency--section--title\">Definition<\/h4>\n        <p><p>Effectively organizing and expressing ideas and information in a manner that is appropriate for the audience and that results in understanding and acceptance; demonstrating a personal commitment to monitoring, anticipating, and ultimately meeting the needs of our customers.<\/p>\n<\/p>\n    <\/div>\n\n                                <div class=\"utk-competency--section\">\n                <h4 class=\"utk-competency--section--title\">Examples<\/h4>\n                <ul>\n                                            <li>oral &#038; written communication<\/li>\n                                            <li>active listening<\/li>\n                                            <li>customer orientation<\/li>\n                                            <li>customer value creation<\/li>\n                                            <li>public speaking<\/li>\n                                            <li>non-traditional communications<\/li>\n                                    <\/ul>\n            <\/div>\n            \n<\/div>\n        \n    <div class=\"utk-competency--inner utk-competency--inner-featured\">\n\n        <div class=\"utk-competency--section\">\n            <h4 class=\"utk-competency--section--title\">Focus Areas for 2020<\/h4>\n                            <div class=\"utk-competency--phases\">\n                                            <div class=\"utk-competency--phase\">\n                            <span class=\"utk-competency--phase--title\">Communication Styles<\/span>\n                            <span class=\"utk-competency--phase--range\">January &#8211; March<\/span>\n                            <div class=\"utk-competency--phase--description\"><p>By the end of the session, participants will be able to:<\/p>\n<ul>\n<li>Identify individual communication preferences with strengths and challenges.<\/li>\n<li>Understand how our communication preferences impact team communication.<\/li>\n<li>Articulate behaviors of effective communication.<\/li>\n<li>Apply effective communication behaviors that uphold our individual and team preferences.<\/li>\n<\/ul>\n<\/div>\n                        <\/div>\n                                            <div class=\"utk-competency--phase\">\n                            <span class=\"utk-competency--phase--title\">Customer Service<\/span>\n                            <span class=\"utk-competency--phase--range\">April &#8211; June<\/span>\n                            <div class=\"utk-competency--phase--description\"><p>By the end of the session, participants will be able to:<\/p>\n<ul>\n<li>Identify their style and skills for engaging in complex conversations with customers.<\/li>\n<li>Understand the impact of their style and skills in complex conversations with customers.<\/li>\n<li>Apply critical components of kind candor in complex conversations with customers.<\/li>\n<\/ul>\n<\/div>\n                        <\/div>\n                                            <div class=\"utk-competency--phase\">\n                            <span class=\"utk-competency--phase--title\">Inclusive Communication<\/span>\n                            <span class=\"utk-competency--phase--range\">July &#8211; Septemeber<\/span>\n                            <div class=\"utk-competency--phase--description\"><p>By the end of the session, participants will be able to:<\/p>\n<ul>\n<li>Identify ways in communication be used to include or exclude individuals.<\/li>\n<li>Understand what communication and behaviors create an inclusive environment.<\/li>\n<li>Apply inclusive communication when interacting with team members and customers.<\/li>\n<\/ul>\n<\/div>\n                        <\/div>\n                                            <div class=\"utk-competency--phase\">\n                            <span class=\"utk-competency--phase--title\">Active Listening<\/span>\n                            <span class=\"utk-competency--phase--range\">October &#8211; December<\/span>\n                            <div class=\"utk-competency--phase--description\"><p>By the end of the session, participants will be able to:<\/p>\n<ul>\n<li>Identify the elements of active listening.<\/li>\n<li>Understand how active listening positively impacts communication.<\/li>\n<li>Articulate strategies to implement active listening during dynamic communication.<\/li>\n<li>Apply active listening behaviors and strategies when communicating with team members and customers.<\/li>\n<\/ul>\n<\/div>\n                        <\/div>\n                                    <\/div>\n                    <\/div>\n\n        <div class=\"utk-competency--section\">\n            <h4 class=\"utk-competency--section--title\">Resources<\/h4>\n            <ul>\n<li>L&amp;OD Learning Event: Communication Styles &#8211; Tuesday, January 21, 2020 &amp; Thursday, February 13, 2020<\/li>\n<li>L&amp;OD Learning Event: Inclusive Communication &#8211; Thursday, July 23, 2020<\/li>\n<li>L&amp;OD Learning Event: Active Listening &#8211; Thursday, October 22, 2020<\/li>\n<li><a href=\"https:\/\/kate.tennessee.edu\/\">LinkedIn Communication Trainings<\/a><\/li>\n<li><a href=\"https:\/\/www.forbes.com\/sites\/erikaandersen\/2015\/02\/13\/when-things-get-really-bad-heres-the-leadership-skill-you-need-most\/?sh=48a274be7eb8\">When Things Get Really Bad, Here&#8217;s The Leadership Skill You Need Most<\/a><\/li>\n<li><a href=\"https:\/\/www.surveymonkey.com\/mp\/6-keys-improving-teams-customer-service-skills\/\">6 Keys to Improving Your Team&#8217;s Customer Service Skills<\/a><\/li>\n<li><a href=\"https:\/\/www.ted.com\/playlists\/92\/listen_up\">Ted Talks to Help You be a Better Listener<\/a><\/li>\n<li><a href=\"https:\/\/www.businessnewsdaily.com\/9488-diversity-inclusive-communication.html\">Promoting Diversity: Why Inclusive Communication and Involvement Matter<\/a><\/li>\n<li><a href=\"https:\/\/www.forbes.com\/sites\/forbescoachescouncil\/2016\/06\/07\/11-ways-male-leaders-can-adjust-communication-in-order-to-be-more-inclusive-to-women\/?sh=3bdf27074638\">11 Ways to Development a More Inclusive Communication Style at Work<\/a><\/li>\n<li><a href=\"https:\/\/hbr.org\/2019\/03\/why-inclusive-leaders-are-good-for-organizations-and-how-to-become-one\">Why Inclusive Leaders Are Good for Organizations, and How to Become One<\/a><\/li>\n<li><a href=\"https:\/\/www.businessinsider.com\/email-etiquette-rules-every-professional-needs-to-know-2016-1\">15 Email Etiquette Rules Every Professional Should Know<\/a><\/li>\n<li><a href=\"https:\/\/medium.com\/sarah-cordivano\/inclusive-communication-three-principles-cb8dbb6361cd\">Inclusive Communication Principles<\/a><\/li>\n<li><a href=\"https:\/\/www.ted.com\/talks\/melinda_epler_3_ways_to_be_a_better_ally_in_the_workplace\">Ted Talk: 3 Ways to be a Better Ally in the Workplace<\/a><\/li>\n<\/ul>\n        <\/div>\n\n    <\/div>\n\n\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0 2023: Advocacy, Influence, &amp; Inspiring Others 2023: Leading Through Vision &amp; Values 2022: Library Fundamentals 2021: Leveraging Diversity &amp; Inclusion 2020: Communication &amp; Customer Service<\/p>\n","protected":false},"author":205,"featured_media":0,"parent":2448,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"views\/page-formal.blade.php","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v14.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Featured Competencies - Employment - Libraries: The University of Tennessee, Knoxville<\/title>\n<meta name=\"robots\" content=\"index, follow\" \/>\n<meta name=\"googlebot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta name=\"bingbot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/old.lib.utk.edu\/employment\/ace\/featured-competencies\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Featured Competencies - Employment - Libraries: The University of Tennessee, Knoxville\" \/>\n<meta property=\"og:description\" content=\"\u00a0 2023: Advocacy, Influence, &amp; 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